Case Study #3

Situation: A middle manager in a Senior Retirement facility was de-railed from advancement due to performance reviews wherein his VP reported that he was perceived by his direct reports as, “too hard-driving, insensitive and demanding”.  The manager’s enrollment in various other communication and leadership courses had not made a substantial difference.  The manager’s VP called The People Skills Group to help him learn how to soften his management style and gain needed respect.

Action: The People Skills Group provided the manager with Individual Coaching to help him build the skills he needed to communicate and delegate to others more effectively.   The manager was given the Myers-Briggs Type Indicator® as the foundation for his work.  Through self-identification of his personality type and corresponding management style, he was able to see that his “blind-spots” in working with others was common to people of his type. Three months of coaching and type development enabled the manager to learn the value of incorporating other, less natural preferences, into his style.

Results: The Director was promoted to a more senior position now has a thriving career as a well respected Senior Director of a national business unit in the same company.  He reported that the coaching was more valuable for self-development than any of the other leadership courses he had taken.

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