Training Programs
General Training and Development
The People Skills Group general training programs are appropriate for all organizational levels including staff, administrators, managers and directors, and can be customized for team and leadership development. We teach the people skills necessary to you and your organization manage change, increase sales, get results through teamwork, minimize conflict, manage stress, solve problems, and lead more effectively. Following are just a few of the programs that we offer:
Enhance Communication and Build Better Relationships
Effective communication is key to success in the workplace, yet communication skill training often leaves out the most important component – the unique perspectives and needs of the receiver. People are different in their needs for information and often receive messages differently than you may have intended. Our communication courses build on basic skills to address this fundamental component of communication.
Key Learning:
- Understanding communication styles
- Listening for others reactions and intentions
- Adapting communication to meet the needs of others
- Proving a common framework for building relationships
Understanding and Managing Workplace Conflict
Recent research on work place dynamics has confirmed what experts have known for decades; most conflict in the workplace stems from personality clashes and warring egos. Studies bear out that the best way to train people on conflict resolution is to provide them with an increased understanding of personality. We teach you how to manage conflict within the context of who is involved.
Key Learning:
- Recognizing the signs of unproductive conflict
- Unearthing individual conflict styles and approaches
- Implementing techniques to diffuse emotions/change behavior
- Facilitating healthy debate
Decision Making and Problem Solving
Each day people are faced with the task of making decisions at work; some are small and only affect a few individuals and some affect groups, teams or entire organizations. Whether these decisions are small or require in-depth problem solving, we teach you a problem solving process that is collaborate and facilitates buy-in.
Key Learning:
- Understanding decision making styles
- Facilitating decision making for the particular situation
- Maintaining balance between gathering information and making decisions
- Implementing a collaborative problem solving model and approach
Managing Workplace Stress
Emotional Intelligence is a term which describes our ability to self-monitor and regulate emotional reactions, understand and recognize the emotions of others, and become resilient in the face of obstacles. Managing your stress level at work is a component of Emotional Intelligence. We help you to learn to and manage your stress in the workplace to increase your effectiveness as a team member or leader.
Key Learning:
- Recognizing yours and others triggers to workplace stress
- Identifying the internal emotions that drive behaviors that you exhibit during stress
- Identifying areas for intrapersonal and interpersonal reflection and behavior changes
- Facilitating techniques to move you and others out of stress
Team Training and Development
Our expertise is guiding teams to become more cohesive, thus productive and effective, whether they are cross-functional (such as Executive and leadership and management teams), or in-tact work teams (inter-departmental).
We agree with Leadership Guru Patrick Lencioni’s famous statement that, “Teamwork remains the one sustainable competitive advantage that has been largely untapped”. That is because in theory, the principles of teamwork are simple, yet they are difficult to put into practice. Great teamwork requires training and practice, and a commitment by everyone involved to sustain and internalize learning. And it can be emotionally draining.
The People Skills Group helps you identify and change behavioral and performance gaps in your teams, and supports you to practice and implement changes after the training takes place.
Team Interventions
We provide conflict resolution to teams in trouble. We first identify the issues and then facilitate problems in real-time, looking at issues from an individual, relationship, political and environmental perspective. Our unique methodology and conflict resolution techniques are then transferred to a designated leader who we equip with the tools and techniques to manage team interactions in the future.
The People Skills Group Team Trust Intensive
Trust is the cornerstone of team cohesiveness; without trust a team can not reach its collective potential. Teams that don’t trust one another don’t take advantage of their collective strength. Research has shown that we tend to trust most those that we have come to know on an individual level, both inside and outside of the workplace. Our team trust intensive is specifically geared to help teams develop and sustain the highest levels of trust. We work with your team over a six month period providing you with a combination of personality assessments, training and follow-up teleconferences, daily reminders and group lunches.
Team Development Programs
If your team is producing results, but is not as productive or effective as the talent on the team reflects, The People Skill’s Group Team Development Programs can help you meet your teams’ objectives. We can customize any of our General Programs and incorporate any of the following training components to help your team to the next level:
- Understanding the Stages of Development
- Looking at Team Dynamics – strengths and gaps
- Establishing team roles and responsibilities
- Establishing Operational and Relationship Norms
- Embracing common goals
- Fostering team member accountability
- Managing meetings for results
Leadership Training & Development
The People Skills Group approaches leadership development from the premise that a leader’s style is hardwired and psychological, but skills and behaviors that are not natural to a particular style can be, and indeed need to be, developed. The same premise is true for the people that are being led – people have individual and unique responses to leadership styles depending on their own personality lens.
The People Skills Group’s Become a 360 Leader Program
Through a combination of assessments, training, individual coaching, shadowing and video techniques, we help leaders to create and execute a development plan tailored to the individual’s specific leadership challenges, while staying true to their nature.
Leaders who enroll in our program have the opportunity to work with a type development coach from a three to six month period, in which they build the skill set to strengthen their effectiveness.
Leaders will gain a deep understanding of their communication styles, what motivates them, how they are observed and their blind spots. They will learn the skills to address these areas in ways that support them to:
- Set the direction for their team or organization
- Motivate others to effect that direction
- Support efforts of their teams or organizations to achieve those goals
Managing and Leading a Diverse Workforce
Leadership development programs often fall short of the mark because its fails to incorporate how to lead people of all types. The People Skills Group incorporates this component of leadership development in Leadership workshops that address:
- Motivating different types during each stage of team development
- Managing projects effectively through type
- Leading organizational change efforts for buy-in
To find out how we can make a difference for you, like we have for many of our other clients, follow this link.
To learn more about the specific programs we offer, select one of the following:
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