People are now ready to understand themselves at a much deeper level and, through that understanding, gain a new more powerful set of tools to deal with major [workplace] issues. Will Schutz, The Human Element
Thomas-Kilmann Conflict Mode Instrument™
The Thomas-Kilmann Conflict Mode Instrument™, or TKI™ looks at individual behavior in conflict situations. The instrument reports five conflict styles in conjunction with two dimensions: assertiveness and cooperativeness. The instrument is particularly useful for assisting teams in understanding how they can adopt a conflict style that is best suited for each particular problem they may be trying to solve in the workplace.